Shipping policy
Thank you for shopping with NING HSIN CHAN. Specializing in a full range of premium consumer electronic devices and supporting accessories, our brand focuses on standardized order fulfillment and secure cross-border shipping services. We strictly follow industry logistics standards to process each electronic order, adopt anti-pressure and shockproof professional packaging, and strive to deliver all products accurately, intactly and within a stable shipping cycle for global customers.
1. Order Processing Time
Our team completes full order processing including product inspection, functional testing and secure packaging within 1-3 business days after successful order confirmation, excluding weekends and official public holidays. During peak order seasons and promotional activities with massive order inflows, standard processing cycles may be slightly extended. We will actively send email reminders to customers once obvious shipping delays occur.
2. Shipping Fees and Delivery Estimates
Shipping fees applicable to all consumer electronic orders are automatically calculated and intuitively displayed on the checkout page before payment confirmation, ensuring full transparency of all logistics costs for every transaction.
Estimated delivery times:
Standard Shipping: 15 business days
All stated delivery durations are reference estimates only and cannot be fully guaranteed. Actual parcel arrival speed may be affected by courier service backlogs, customs inspection procedures, adverse weather conditions, international logistics limitations and regional holiday arrangements.
3. Shipment Confirmation and Order Tracking Access
Once your electronic product order is dispatched from our warehouse, you will receive an official shipment confirmation email attached with exclusive parcel tracking codes and inquiry channels.
Tracking data and real-time logistics status will generally be updated and accessible for online query within 24-48 hours after the carrier completes parcel collection and system synchronization.
4. Incorrect Address Responsibility Exemption
Customers are required to carefully check and confirm the accuracy and completeness of recipient shipping information during checkout to avoid misdelivery and package return incidents.
NING HSIN CHAN bears no responsibility for parcels misdelivered, undeliverable or returned due to wrong or incomplete address information provided by customers. Any packages returned due to address errors will require additional reshipping fees, which shall be borne independently by the purchaser.
5. Lost and Damaged Parcel Handling Rules
If your parcel is lost during cross-border transportation, please contact our customer service team within 7 days after your expected delivery date to apply for a logistics investigation.
If your electronic products arrive with structural damage or broken packaging upon receipt, please submit a service request within 48 hours after delivery and provide clear photos of defective items and original packaging. Our team will conduct a comprehensive review and settle the problem in a timely manner.
6. Product Usage Liability and Customs Terms
Every consumer electronic device is equipped with detailed usage and maintenance specifications. NING HSIN CHAN disclaims all liability for equipment failure, hardware damage or performance anomalies caused by improper operation, unauthorized disassembly, incorrect maintenance or human misuse.
International shipments may be subject to import duties, customs taxes and other clearance fees stipulated by local customs authorities. All such additional charges are the sole responsibility of the customer and are not included in product prices or standard shipping fees.
7. Contact Information
If you have any questions or consulting needs regarding this Shipping Policy and your order logistics status, please get in touch with our official support team via the information below:
Trade Name: NING HSIN CHAN
Phone number: +64 20 235 6879
Email: support@chipzenova.shop
Physical address: 222 Fairfield Avenue, Lower Hutt, WGN 5011, New Zealand